Clients reviews about PuroClean of West Los Angeles

Exceptional Service from PuroClean - Thanks to Reza! I recently had the pleasure of working with PuroClean, and I couldn't be more satisfied with the service provided by Reza, the project manager. From start to finish, Reza was incredibly helpful in making the entire restoration process smooth and stress-free. Reza's professionalism and attention to detail were evident from our first interaction. He took the time to thoroughly assess the situation, clearly explaining each step of the process and addressing any concerns I had. His expertise in the field was evident, and I felt confident that my property was in capable hands. Throughout the project, Reza consistently demonstrated excellent communication. He kept me informed about the progress, timelines, and any unexpected developments. This level of transparency was greatly appreciated and helped alleviate the stress that often comes with such situations. ~ hiyab m

Marcello and his team came to give us an estimate for our kitchen that has water damage. We did not know how extensive or what the project might entail. To our delight, after inspecting the area, they agreed that the damage was easily fixed by a handyman at considerably less cost than a contractor. We really appreciated their honesty and professionalism. If you need a project done we would recommend getting your estimate from PuroClean. ~ Anita N

We had a water leak from the bathroom on the second floor and our insurance company sent Puroclean of west Los Angeles. This company is great with promptness and very professional. They wear protective shoe covers to enter my home, communicated with me about the process of the work and everything was done in a timely matter. From drying my house to restoring it. I got a brand new kitchen, floorings, and bathroom. I recommend them A+. ~ Jennifer

They were on time! Explained in details! They were transparent and extremely helpful. They made best of the situation in my bathroom and exceeded my expectations. Their professionalism and knowledge is second to none. I would be more than happy to hire this company again. I strongly recommend Puroclean of west LA ~ Abie I

The experience was better then I expected Reza the one I mainly spoke too was very helpful and very respectful he made the whole situation very simple for my mother and made it easy to work with him the stress my mother was in and the relief he made her feel was amazing I recommend them to anyone in need of there services ~ Antonio T

I have had the need to use Puro Clean twice in the last two years. Charles, Lisa and the rest of the crew have been professional, responsive and have made frustrating situations much easier and less stressful. I have and will continue to recommended their services to others. ~ Jeff g

Reza came to my property today due to water damage. He was very informative about the process and procedures. Showed us the extent of the damage and his team was clean and cordial. Their team of professionals worked hard to make sure the damaged areas were covered. Very positive experience. ~ Soheil A

I am out of state but got called by my tenant that there is a leak in my building. puroclean of west los Angeles, were able to coordinate and address the water damage concerns in my absence. I am really impressed at how responsive and professional they handled things. ~ Julius X

When I called for an appointment, I appreciated the office working with me to squeeze in an inspection before the weekend and was helpful with questions. Reza was thorough with his inspection and offered priceless advice on how to address our issues. Highly recommend. ~ Jess E

My roof was leaking due to heavy rain. We called our insurance and they sent Raza and his teammate from PuroClean. I am so happy that they came on time and do their job very well. I am completely satisfied and looking forward to see them doing and fixing my leaking problem ~ Zainab P

Reza and Jonathan have been doing an outstanding job at my house with their home inspection and water mitigation work at my house I love that they communicate very well and work quickly most definitely would use them again if I have too ~ Brayan S

Dealing with water damage is never a good time, but these guys really helped to make it easier.They were quick, skilled, and didn't charge too much.I would definitely hire them again. ~ Carlos I

Puroclean was swift to respond to our need for mold that we found in our home. The crew that showed up were respectful and professional. I recommend their service! ~ tracy r

Puro clean is a trustworthy company ! Reza was so detailed in his inspection and explained everything in great detail . We could not be happier with the customer service . ~ Eliza O

Water damage is like a guest you didn't want who just won't go away. Fortunately, this team came in and fixed the issue quickly. Great service! ~ pls g

Reza was very thoughtful and proactive with helping us find a solution to our mold problem. Would definitely call again ~ Pablo E

Came from work, downstairs living room was flooded, called the pro clean guys, they responded fast and fixed the situation. Thanks and thanks again. ~ golda w

Great job and very informative. Special thanks to reza home inspector. ~ alexander d

Professional, polite, efficient. I would gladly work with them again. ~ Alison P

They helped us with a same day service ~ James P

Recently went through PuroClean through my insurance. There was water coming down my ceiling light fixture in my bathroom and water over the floor. My electrician instructed me that water must be in the ceiling and down the walls. PuroClean arrived immediately. Marcelo and Reza arrived to assess the damages and went to work. They explained the procedures of the Mitigation plan and Remediation, answering my questions; above and beyond my expectations. I learned from Reza about moisture reading through a special meter he used. Reza was there from the very start, giving us foresight and details explaining the procedure, marking all areas of moisture on each wall and setting everything up- fans and humidifiers. Both very accommodating and generous of their time spent in a crisis mode. You can really see their dedication to their craft in making sure their customers are well taken care of. In the first 24 hours the fans were set and the humidifiers were set up after the moisture contents were determined by Reza and the location of walls needing to dry out. This led to the tear-down of walls and monitored moisture content with the fans/dehumidifier. Reza was by my side early the next day, helping me with my personal belongings, securely boxing and packing. He was very caring and truly helped me understand what happens in an urgent state; securing the room for mitigation and then the demolition process. The carpets were well-protected with a new plastic wall. Reza was very efficient & thorough at setting up/cleaning up for the owners, acknowledging the process of what needs to be done. I feel very fortunate to have worked with Reza. It was a pleasure to have them inside my home and I definitely felt assured and relieved throughout the whole process. All the data collected was forwarded to my insurance company- they really took care of everything. PuroClean a Fabulous company! I had a wonderful service and experience from Reza and Marcelo and crew. Thank You! ~ Brenda

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